LEGAL NOTICE

Last updated: 01 March 2021.
MAVIS INVERSIONES XXI, S.L.
Calle Marbella 59, ch, P.
28034 Madrid
Tax ID: B-01610963
Registered in the Madrid Mercantile Registry, Volume 40591, Folio 157, Page M-720377
E-mail: info@mavisgourmet.com

1. Introduction.

This Legal Notice regulates the use of the website https://mavisgourmet.com (hereinafter, the website) owned by MAVIS INVERSIONES XXI, S.L., with registered office at Calle Marbella 59, ch, P. 28034 Madrid and Tax ID B-01610963, (hereinafter MAVIS or the Owner) duly registered in the Madrid Mercantile Registry, Volume 40591, Folio 157, Page M-720377.
Access to the website is free of charge except for the cost of the telecommunications network connection supplied by the service provider contracted by the Users.

2. Acceptance.

Using this website implies you are a User and that you have accepted all the terms and conditions of use included in this Legal Notice.
Users are advised to carefully read this Legal Notice on a regular basis, as the conditions of use herein may be subject to change.
Some services accessible to Users through the website may be subject to special conditions which, where appropriate, will replace, complement, and/or modify this Legal Notice; accordingly, any special conditions must be accepted by the User before the corresponding service can start. MAVIS reserves the right to unilaterally modify the terms and conditions of use of this website. Any change in this regard will be published in a visible way on the website so that the User can read it before visiting the site.

3. Browsing, access, and security.

Accessing and browsing this website implies accepting and understanding the legal warnings, conditions, and terms of use contained herein. MAVIS makes every effort to ensure that the website can be browsed under the best conditions and to avoid causing damage of any kind when browsing.
This website has been designed to support Internet Explorer, Edge, Firefox, Safari, Opera, and Chrome browsers.
The Owner is not responsible for damage of any kind which may be caused to Users by using other browsers or different versions of browsers than those for which the website has been designed.
Access to this website is done in a secure environment (https), so the information transmitted is encrypted.

4. User’s obligations.

 

4.1 Obligation to use the website properly.
This website’s conditions of access and use are subject to current legislation and the principles of good faith and lawful use by the User; in general, any action that may be to the detriment of MAVIS and contrary to this Legal Notice is prohibited.
The User undertakes to use this service without engaging in activities that may be considered illicit or illegal, that infringe the rights of MAVIS or third parties, or that may damage, render useless, overload, or deteriorate the website, or prevent it from being used properly by other Users.
4.2 Content request.
The User shall refrain from making requests for content offered through this website using equipment or procedures other than those made available to them, other than those indicated on the website, or other than those normally used on the Internet (provided that they do not impose a risk of disabling the website and its contents).

4.3 Prohibitions.

The use of this website for illegal or unauthorised purposes is prohibited. Such use specifically includes, but is not limited to, the following:
1) Any form of violation of third party rights (right to privacy, right to one’s own image, intellectual and industrial property rights, etc.).
2) Using this website’s contents to carry out any type of advertising, such as sending unsolicited e-mails (spam) or similar communications.
3) Introducing computer viruses, defective files, or any other software or computer program that may cause damage or change the contents or systems accessed through this website in an unauthorised way.

5. Update.

The information on this website is current as of the date of its last update. The Owner reserves the right to update, modify, or delete information on this website. Users are advised to access this web page for possible updates from time to time.

6. Intellectual property.

All the information contained in this website, as well as its graphic design and the codes used, are protected by copyright or other protection rights included in Spanish Royal Legislative Decree 1/1996 of 12 April, which approves the Revised Text of the Intellectual Property Law. These rights belong exclusively to MAVIS or its licensors. Therefore, any act to reproduce, distribute, transform, communicate in public, or transfer in any way, all or part of the website’s content (or any object that can be protected under intellectual property regulations) is expressly prohibited.
The website’s contents in full and all content available through the Owner’s products and services including designs, text, graphics, images, video, information, applications, software, music, sound, and other files, as well as their selection and arrangement (the “Content”) are the exclusive property of the Owner or its licensors, with all rights reserved. No part of this website’s content may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, published, transmitted, or sold, in any form or by any means, in whole or in part, without the Owner’s prior written consent. Provided that the User is entitled to use the website, the Owner grants a limited license to use and access the website and the website’s Content, and to legitimately download the Content for personal and non-commercial use, provided that all copyright and intellectual property warnings are kept intact. The User may not upload or republish any Content from the website on any Internet, Intranet, or Extranet site; furthermore, the User must not integrate the information into databases or compilations. Using the website’s Content in any other way is strictly prohibited.
This website’s Content must not be used for public dissemination or commercial purposes, and it must not be modified without the Owner’s prior written consent.

7. Trademarks.

All trademarks, logos, and anagrams displayed on this site are the property of MAVIS or third party companies. Using any element of this website that is subject to protection in accordance with current legislation on industrial property is expressly forbidden without prior consent. In particular, trademarks, trade names, business signs, names, logos, slogans or any type of distinctive sign belonging to the Owner may not be used.

8. Privacy policy.

Personal data is collected through this website in the forms provided for this purpose. These forms expressly inform Users of the different aspects related to personal data processing. Users can find more information about MAVIS’ privacy policy at the “Privacy Policy” channel on the following link: https://mavisgourmet.com/politica-de-privacidad/.

9. Cookies

Information regarding the cookies used on this website, as well as the options to modify or remove cookies, is available through the “Cookies Policy” channel at the following link: https://mavisgourmet.com/politica-de-cookies/.
MAVIS may use cookies to access this website. Cookies are automatic processes used to collect information regarding the User’s preferences during their visit to a specific website. This information is recorded in small files that are imperceptibly stored on the corresponding User’s computer equipment. Each time the User returns to the website in question, these files are automatically activated so that the website is configured with the preferences indicated in previous visits. In short, cookies are physical files of personal information stored on the User’s computer and are unequivocally associated with that computer. Cookies cannot read cookie files created by other websites.
The User can configure their browser to prevent the creation of cookie files or to warn them when this occurs. The website can be accessed without the need to activate the options relating to the cookie files, although this may prevent security mechanisms for exclusive services or certain services that require greater security from working properly. As a general rule, the purpose of the cookie files on the website is to facilitate the User’s browsing.

10. Hyperlinks.

Users who wish to add links from their own websites to MAVIS’ website must comply with the conditions detailed below, in addition to any applicable legislative requirements:
1) The link must only connect to the home page or main page, and it must not reproduce it in any way (online links, copy of the texts, graphics, etc.).
2) Frames of any kind which surround these pages or allow the content to be accessed through a different website address are prohibited. Furthermore, this website’s Content must not be displayed together with external content in such a way that: (I) it may confuse, deceive or mislead Users regarding the true origin of the service or content; (II) it involves an act of unfair comparison or imitation; (III) it serves to exploit MAVIS’ prestige and brand reputation; or (IV) it is prohibited by law in any other way.
3) Any pages incorporating a link may not make any false, inaccurate, or incorrect statements about MAVIS, its employees, or the activities it carries out.
4) Under no circumstances will it be expressed on the page incorporating the link that MAVIS has given its consent to incorporate the link, or that it otherwise sponsors, collaborates, verifies or supervises the referrer’s services.
5) The use of any word, graphic, or mixed brand or any other distinctive mark of MAVIS within the referrer’s website is prohibited except in cases permitted by law or expressly authorised by MAVIS and provided that, in these cases, a direct link to MAVIS’ website in the manner set out in this clause has been provided.
6) The page containing the link must faithfully comply with the law and may not in any case provide or link to own or third party content that: (i) is illicit, harmful, or contrary to morality and good customs (pornographic, violent, racist, etc.); (ii) leads or may lead the User to the false conception that MAVIS subscribes, endorses, adheres to, or in any way supports the referrer’s legal or illegal ideas, statements, or expressions; (iii) is inappropriate or not relevant to MAVIS’ activities with regards to the referrer’s place, content and subject matter.
In any case, MAVIS reserves the right to prohibit links to its website and to demand their removal when they do not meet the conditions required in this section.

11. Responsibilities.

The User will be solely responsible for the infringements that may be incurred or for the damages that may be caused to third parties by the improper and illegitimate use of this website.
MAVIS shall not be liable for any damages that may arise from interferences, omissions, interruptions, computer viruses, telephone faults or disconnections of this electronic system, caused by causes outside of MAVIS corresponding to delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines, overloads in the Internet system or other electronic systems.
MAVIS does not guarantee the accuracy of content provided by third parties that may appear on this website, nor is it responsible for the consequences that may arise in this respect.
Likewise, MAVIS is not responsible for the contents, products ,or services that can be viewed directly or indirectly through links on this website, except in the cases foreseen in article 17 of Law 34/2002 of 12 July on Information Society and Electronic Commerce Services. Users must inform MAVIS if they consider that there is a linked site containing illegal or inappropriate content.
The links do not necessarily mean that there is a relationship between MAVIS and the individuals or entities who own the linked sites; furthermore, they do not mean that MAVIS recommends, promotes, or identifies with the statements, content, or services provided through such sites. MAVIS reserves the right to unilaterally remove links from its website at any time.
MAVIS is not aware of the contents and services of the linked sites, and therefore, it may not be held responsible for any damages caused by the unlawfulness, quality, outdatedness, unavailability, error or ineffectiveness thereof or for any other damage that is not directly attributable to it.
MAVIS is not responsible for the “cookies” that third parties may install on the User’s hard drive.

12. Communications.

If you wish to contact MAVIS or clarify any doubts or queries you may have, please send an e-mail to info@mavisgourmet.com or write to MAVIS INVERSIONES XXI, S.L. at Calle Marbella 59, ch, P. 28034 Madrid.
The User expressly accepts that communications can be sent by e-mail.

13. Jurisdiction and applicable law.

The terms and conditions governing this website and all relationships that may arise therefrom are safeguarded by Spanish law.
Any disputes relating to the access or use of this website shall be subject to the jurisdiction of the courts that correspond by law.
MAVIS INVERSIONES XXI, S.L. 2021© All rights reserved

PRIVACY POLICY

Last updated: 01 March 2021.

1. Which entity will process the personal data?

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, you are hereby informed that the data will be processed by the entity MAVIS INVERSIONES XXI, S.L. (MAVIS) with registered address at Calle Marbella 59, ch, P. 28034 Madrid and Tax ID B-01610963.

2. Purpose of processing the data:

The data collected through the registration/payment form are needed to manage the User’s registration on MAVIS’ website, and to purchase and deliver the products and services offered.
Data collected through the Newsletter subscription form may be used to send commercial information on MAVIS’ products and services, as well as future promotions.

3. Type of data:

The personal data that may be processed are identification data including name and surname, telephone number, city/country, full postal address, e-mail address, and company name.

4. Data source:

The data are provided by the Users through the different forms.

5. Legitimation:

The lawful basis for processing User data is the consent given by the data subjects as well as the execution of a contract.

6. Who will the data be sent to?

The data will not be sent to third party companies. MAVIS does, however, collaborate with certain third party service providers who have access to the personal data and who process such data for and on behalf of MAVIS as part of their service provision. Specifically, MAVIS may contract third party service providers by way of example and without limitation in the following sectors: computer maintenance companies and technological services, postal and courier service companies.

7. Users’ rights:

Users may at any time and free of charge exercise the following rights:
i) Right to access the data subject’s personal data: the data subject may obtain confirmation as to whether the company processes personal data concerning them.
ii) Right to rectify: the data subject has the right to request rectification of inaccurate or incomplete data.
iii) Right to cancel: the data subject may request that their data no longer be processed without undue delay, inter alia, because the data is no longer required, consent has been withdrawn, etc.
iv) Right to limit processing of the data: the data subject may request that their personal data not be used in processing operations that may correspond. In this case, the data will only be kept to make or defend a claim.
v) Right to transfer data. The data subject may receive their data in a structured, commonly used, and machine-readable format; the data subject may also request that their data be transferred to another Data Controller, provided that this is technically possible.
vi) Right to oppose to data processing. The data subject may oppose to data processing and the company must stop processing their data, except for compelling legitimate reasons or to make or defend possible claims.
Users may exercise these rights by sending a signed communication and attaching a photocopy of their identification document to MAVIS – Calle Marbella 59, ch, P. 28034 Madrid or via email to info@mavisgourmet.com indicating “Data Protection” as the subject or a reference.

8. How long will we keep Users’ data?

The data will be kept until the User’s request has been managed in full or until the commercial relationship has ended.
The data required to send commercial information will be kept until the User exercises their rights.

9. Security measures.

MAVIS shall implement technical and organisational measures to ensure automated data processes, processing centres, premises, equipment, systems, programs, and people involved in the automated processing of personal data meet the security requirements provided for by law and according to the regulations.

10. Right to lodge a complaint with the Supervisory Authorities

The data subjects may contact the Spanish Data Protection Agency regarding any doubts in the exercise of their rights, to resolve any incident in the processing of their data, or to lodge a complaint. The Spanish Data Protection Agency is responsible for ensuring compliance with the legislation and monitoring its application. Data subjects may lodge a complaint with the Spanish Data Protection Agency, particularly when they have not been able to exercise their rights. The contact address is Calle de Jorge Juan, 6, 28001 Madrid, the website is www.aepd.es, and the telephone number is: 912 66 35 17.

COOKIES POLICY

Last updated: 01 March 2021.
The Cookies Policy for the website https://mavisgourmet.com describes the different types of cookies that are used in relation to this website which is owned and controlled by the entity MAVIS INVERSIONES XXI, S.L. (hereinafter MAVIS), with registered office at Calle Marbella 59, ch, P. 28034 Madrid. MAVIS determines the means and purposes of processing the personal data described in this Cookie Policy and is therefore the data controller (as set out in the General Data Protection Regulation 2016/679).
The purposes of using the cookies, their owners, and their expiry dates, are described in the explanatory tables in this document.
Our privacy policy complements this Cookies Policy, which Users may consult at https://mavisgourmet.com/politica-de-cookies/.
Users will be warned about the use of cookies when they first visit the website by a pop-up banner. They will be given the option to reject or accept the cookies. Likewise, Users can configure the cookies in the “PREFERENCES” section and can always access the cookie settings from the bottom of the page in the “Cookie Settings” section.
MAVIS has developed this Cookies Policy in order to expand and detail the information reflected in the initial information banner. Users are informed about what a cookie is, the type of cookies used on this website, and how they can be managed according to the characteristics of your browser and the device used to browse the page (PC, Laptop, Tablet, Smartphone, etc.).
This Cookies Policy allows Users to accept or reject each type of cookie (except for strictly necessary cookies). Users may contact MAVIS with any doubts, questions and/or suggestions regarding the cookies policy by sending a message to info@mavisgourmet.com, or by post to the following address: Calle Marbella 59, ch, P. 28034 Madrid.
Note that this Cookies Policy is permanently available at the bottom of the website in case the User wishes to consult it on future visits.
Finally, we would like to take this opportunity to note that the User may modify their browser settings according to their preferences at any time.

1. What are Cookies?

A Cookie is any type of file or device that is downloaded to a User’s terminal equipment to store data so that it can be updated and retrieved by the entity responsible for installing it. Cookies are widely used to help make websites work in a better, more efficient way, such as by remembering User information or preference settings, making the visit to the website more convenient. Cookies are also often used to assess the usefulness or interest of the different sections of the website, or to measure site traffic.

2. Types of Cookies
2.1 Depending on the entity that manages them:

– First-party cookies: Cookies that are sent to the User’s terminal equipment from a computer or domain managed by the editor and from which the service requested by the User is provided.
– Third-party cookies: Cookies that are sent to the User’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

2.2 Depending on their purpose:

– Technical Cookies: These cookies allow the User to navigate through a website, platform or application and use the different options or services available in it, including those that the editor uses to manage and operate the website and enable its functions and services; such as, for example: control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, purchase an order, manage payment, control fraud related to the security of the service, apply to register for or participate in an event, count visits for the purpose of billing software licenses that the service works with (website, platform or application), use security features while browsing, store content for broadcasting videos or sound, enable dynamic content (for example, load animated text or image), or share content through social media.
– Preference or personalisation cookies: These cookies allow information to be remembered so that the User can access the service with certain characteristics that may differentiate their experience from that of other Users; such as, for example: the language, the number of results to be displayed when the User performs a search, the appearance or content of the service depending on the type of browser through which the User accesses the service, or the region from which the User accesses the service, etc.
– Analysis or performance cookies: These cookies allow the data controller to monitor and analyse the behaviour of Users of linked websites, which includes quantifying the impacts of advertisements. The information collected through this type of cookie is used to measure the activity of the website, application, or platform in order to introduce improvements based on an analysis of the Users’ use of the service.
– Behavioural advertising cookies: These cookies store information on the behaviour of Users obtained by continuously observing their browsing habits, which allows a specific profile to be developed and advertising to be displayed based on this profile.

2.3 Depending on their lifespan:

– Session cookies: These cookies are designed to collect and store data while the User accesses a web page and they disappear at the end of the session.
– Persistent cookies: For these cookies, the data is still stored in the terminal and it can be accessed and processed for a period of time defined by the entity responsible for the cookie; this duration can range from a few minutes to several years.

3. What types of cookies does this website use?

3.1 First-party cookies

NAMETYPEPURPOSECOOKIE OWNEREXPIRITY
cookieLawInfoConsentPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 years
cookielawinfo-checkbox-analyticsPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-analyticsPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-functionalPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-necesariasPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-othersPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-performancePersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-publicidadPersistent/Temporary CookiesThe cookies are used to store user consent for selected cookies.MAVIS1 year
cookielawinfo-checkbox-publicidadPersistent/Temporary CookiesThe cookie is set by the GDPR cookie consent add-on and is used to store whether the User has consented to the use of cookies or not. It does not store any personal data.MAVIS1 year

3.2 Third-party cookies

NAMETYPEPURPOSEFURTHER INFORMATIONCOOKIE OWNEREXPIRY
CONSENTPersistent/Temporary CookiesCookies loaded by Google services, such as reCaptcha and Google+ search and content sharing services, among others.https://policies.google.com/technologies/cookies?hl=esGOOGLESeveral years
NIDPersistent/Temporary CookiesCookies loaded by Google services, such as reCaptcha and Google+ search and content sharing services, among others.https://policies.google.com/technologies/cookies?hl=esGOOGLE6 months
_GRECAPTCHAPersistent/Temporary CookiesCookies loaded by Google services, such as reCaptcha and Google+ search and content sharing services, among others.https://policies.google.com/technologies/cookies?hl=esGOOGLE6 months
_gaAnalyticsGenerates a unique user identifier, which is used to count how many times a user visits the site, and the date on which they first and last visited the site. Records the date and time any of the pages of the Site are accessed. Checks whether a User’s session needs to be kept open or a new one created. Identifies the User’s session to collect the approximate geographic location of the computer accessing the Site for statistical purposes.https://policies.google.com/technologies/cookies?hl=esGOOGLE2 years
_gidAnalyticsGenerates a unique user identifier, which is used to count how many times a user visits the site, and the date on which they first and last visited the site. Records the date and time any of the pages of the Site are accessed. Checks whether a User’s session needs to be kept open or a new one created. Identifies the User’s session to collect the approximate geographic location of the computer accessing the Site for statistical purposes.https://policies.google.com/technologies/cookies?hl=esGOOGLE1 years
4. Cookie management
4.1 Reject the use of cookies:

If you accept the use of cookies you will be able to use the entire functionality of the website without restrictions during your visit. If you reject the strictly necessary cookies which are required to operate the website, its functionality may be affected during your visit. Rejecting any other cookies may not affect your visit or the functionality of the website.
If you reject the use of all cookies, both first-party and third-party cookies will be disabled. In addition, the first-party cookies will be deleted. It will not be possible to delete third-party cookies, so you must delete them from your browser as described below.

4.2 How to delete cookies from your browser:

You can manage the use of cookies through the browser installed on your computer. Your Internet browser allows you to modify your cookie settings. This setting is usually found in the “options”, “tools” or “preferences” browser menu. Users can also consult the browser’s “help” menu. Different browsers use different mechanisms to disable cookies.
In the following links you can find out what type of cookies have been installed, as well as the procedure to block them or delete them from your computer. Depending on the browser used, you can use one of the following links:
• Firefox
• Chrome
• Safari
• Microsoft Edge
• Microsoft Explorer
• Opera
You can also access the cookies configuration panel of this website at the following link: https://mavisgourmet.com/politica-de-cookies/

5. Security measures

MAVIS will treat all data under the strictest confidentiality, applying appropriate technical and organisational security measures according to applicable legislation.
MAVIS maintains personal data protection security levels according to Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Accordingly, it has established all the technical measures at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the Website, without prejudice to informing Users that security measures on the Internet are not impregnable.
MAVIS undertakes to comply with the duty of secrecy and confidentiality with respect to personal data processed according to applicable legislation, as well as to ensure transfers, if any, are carried out securely.

6. How to exercise your rights

You may exercise your rights by sending a request to the e-mail address info@mavisgourmet.com accompanied in all cases by a copy of your national identity card, passport or other valid document that identifies you as set out in the Privacy Policy (https://mavisgourmet.com/politica-de-privacidad/).
You can withdraw your consent to the use of cookies at any time and manage the use of cookies through your browser as indicated in this document.
If you have any questions regarding privacy, please contact MAVIS by sending an email to info@mavisgourmet.com.

7. Complaint to the Supervisory Authority

The data subjects may inform the Spanish Data Protection Agency of any incident regarding the processing of their data. You can contact the Spanish Data Protection Agency to resolve any questions at http://www.aepd.es, at Calle de Jorge Juan, 6, 28001 Madrid, or via the contact telephone number: 912 66 35 17.

8. Updating our cookie policy

This policy is reviewed from time to time to ensure that it is current and therefore it may be changed. You are advised to access this web page on a regular basis to be informed of any updates.

TERMS AND CONDITIONS OF CONTRACT

MAVIS INVERSIONES XXI, S.L.
Calle Marbella 59, ch, P.
28034 Madrid
Tax ID: B-01610963
Registered in the Madrid Mercantile Registry, Volume 40591, Folio 157, Page M-720377
E-mail: info@mavisgourmet.com

These Terms and Conditions of Contract govern the contract entered into through the website https://mavisgourmet.com (hereinafter the Website) owned by MAVIS INVERSIONES XXI, S.L., with Tax ID B-01610963, registered address at Calle Marbella 59, ch, P. 28034 Madrid, and registered in the Madrid Mercantile Registry, Volume 40591, Folio 157, Page M-720377 (hereinafter MAVIS or the Owner).

Customer Service: Monday to Friday, from 9am to 7pm. – info@mavisgourmet.com.

The following links are also put at the Customers’ disposal so they can consult the different legal and privacy aspects that may be of interest to them:

Legal Notice, which regulates the terms and conditions of use of the website.

Privacy Policy, where Users may consult the way in which their data is processed.

Cookies Policy, which details the installation, use, and purpose of cookies used on this website.

The contracting system is subject to the legislation in force in Spain. Therefore, it shall be understood that any sales transactions are carried out in the consumer’s home.

The website is in Spanish. The Owner reserves the right to expand the languages that the website is available in.

By accepting these General Terms and Conditions, the User expressly accepts them as is, on the understanding that they will be refined when the User completes a contracting procedure; it is understood that completing all phases of an electronic contracting procedure and providing all the data requested, including successfully making a payment, if applicable, is a direct manifestation of the User’s willingness to accept these Terms and Conditions of Contract.

A contract entered into electronically shall have all the effects provided for by the legal system, when consent is given and all other requirements for the validity of the contract are met. In any case, the electronic medium containing these General Conditions and the contract entered into electronically shall be admissible as documentary evidence in the event of a dispute between the parties.

The Owner reserves the right to make any changes to the website that it deems appropriate at any time and without notice, and products and services may be updated based on market needs. Users are advised to review the Website and these Terms and Conditions from time to time to be kept up-to-date on new developments in relation to MAVIS products and services, as well as its General Terms and Conditions of Contract.

1. What is MAVIS and how does it work?

MAVIS provides the possibility of purchasing food products through its website.

The acquisition of products through the Website is expressly subject to the particular conditions of purchase for such services or products, which are established for this purpose without prejudice to the provisions of these General Conditions.

Effort has been made to display the colours and images of the products in the shop as accurately as possible. It is not possible to guarantee that individual User device monitors or screens will display the colours exactly.

The use of certain services may require additional forms to be filled out, the conditions and privacy of which will be expressly stated.

2. Territorial area

MAVIS services are provided entirely online, and as such they can be contracted from all over Spain. MAVIS reserves the right to expand the commercialisation of its products internationally, a circumstance that will be communicated in due time.

3. User registration

To access as a registered User of MAVIS and to be able to use its services, you must fill in the registration form completely and truthfully. You must be over 18 years old. Using a third-party’s data is strictly forbidden, even with their consent. The data provided must be accurate, complete, and truthful.
MAVIS reserves the right to refuse or delete false or incomplete registrations.
The data provided as part of the registration procedure may be subsequently modified if it needs to be updated or to correct any errors.
The User entering into the contract will be responsible for creating and safe holding a password to access their customer profile, assuming any liability arising from improper use.
To the extent permitted by applicable law, the User assumes responsibility for all activities carried out from their account or by using their password; the Owner must be immediately informed if the User believes their password is being used in an unauthorised way.
The User may change their password whenever deemed appropriate; for example, if there is a suspicion or confirmation that the confidentiality of the password has been breached.
Likewise, the User undertakes to keep their data duly updated.

4. Contract procedure

The object of the contract is to purchase products offered by MAVIS on the website. The contract procedure shall follow the following steps:
i) Register as a User: the registration form provided must be correctly filled out before any commercial transactions are carried out. In this form, Users may consult the contract conditions, as well as the Legal Notice, Privacy Policy, and Cookies Policy in relation to the use of the website and the personal data provided throughout the procedure.
ii) Select products: Users may select among the different available products offered by the Owner. Once selected, they must be confirmed, and added to the “Cart”. In this section, Users will be able to enter any promotional coupons they may have.
iii) Confirm payment method: Users may make their purchases by bank card (credit or debit card) or PayPal, as established in clause 6 of these Terms and Conditions of Contract.
iv) Confirm the contract: Users must first accept the transaction and have accepted these terms and conditions of contract. Once the contract has been entered into, the User will receive a confirmation email. If they do not, the User must contact the Owner at info@mavisgourmet.com.

MAVIS hereby informs that electronic documents formalised during a purchase transaction will be archived for legal reasons. Users will be able to access the contracts entered into through their MAVIS profile.

Contracts will be carried out exclusively in Spanish.

5. Modifications to the service and prices

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.

MAVIS shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

The sales prices indicated on the Portal are displayed in Euros. VAT is included in these prices, but not shipping costs. Shipping costs will be added to the price of the products and are indicated separately on the order form.

Orders placed with shipping and billing addresses in the Canary Islands will not include VAT in the price of the products or shipping.

The prices of the products are subject to change without notice. However, MAVIS INVERSIONES XXI SL undertakes to apply the rates in force indicated on the Portal at the time the order is placed.

MAVIS INVERSIONES XXI SL, reserves the right to make promotions in which it can assume the shipping costs. This discount will be clearly specified on the website and at the time the order is placed.

When there are offers or discounts, the original price and the discount applied shall be clearly stated.

In any case, the final cost of the purchase will be shown to the User before the order is finalised and accepted; a breakdown shall be provided detailing the amount excluding VAT and the VAT applied to the purchase.

6. Payment methods

• Credit or debit card (Visa or Mastercard). The Customer declares that they are the holder of the card used to make the purchase. The customer’s name must match the name on the card used to make the payment, and MAVIS reserves the right to cancel any order that does not meet this criterion. All credit card holders are subject to validation and authorisation checks by the card issuer. If the customer’s payment card issuer refuses, or for any reason does not authorise payment to MAVIS before or after payment is made, the Seller shall not be liable for any delay or non-delivery.

• PayPal. Users may pay through the PayPal payment platform. Users must have an account on this platform, and they must have accepted the corresponding terms and conditions and privacy policies.

In certain cases and to prevent possible fraud, MAVIS reserves the right to ask a customer for a specific form of payment if the buyer’s identity is not reliably accredited. All information exchanged between the customer and MAVIS, including payment, is done through a secure server (SSL) to ensure the security of all transactions.

Once payment has been made, the customer will receive an email confirmation that the order has been processed. If an order confirmation does not arrive within 24 hours of placing an order, the customer may contact MAVIS for assistance by sending an email to info@mavisgourmet.com.

By accepting these General Terms and Conditions, the User expressly consents to receiving the invoice electronically. The electronic invoice will be sent to the User at the e-mail address provided. The User may revoke their consent to receiving electronic invoices by sending an email to info@mavisgourmet.com. The Owner will contact the User after they have revoked their consent to receiving electronic invoices so that the invoice can be sent in a different format.

MAVIS uses all means to ensure the confidentiality and security of data transmitted through the Website. As such, the website uses a secure payment SSL (Secure Socket Layer).

7. Ordering and shipping

The minimum age to make a purchase is 18 years old.

By validating the order, the Customer expressly accepts and understands these general conditions of contract which form part of the contract. Unless proven otherwise, the data recorded by the Website constitutes proof of all transactions made between MAVIS and its customers. The Website will file the electronic document in which the contract is formalised, which can be accessed through the customer’s account and will be included in the order. If the customer does not agree with the data contained in this confirmation, a request can be made to modify the data or cancel the contract.

If an item is unavailable or if there is a shortage of stock, MAVIS will contact the User / Customer immediately and provide a new delivery time or cancel the order if the product cannot be provided. In any case, a delay in delivery with respect to the deadlines indicated shall not entitle the customer to claim any compensation.

All orders are conditional upon acceptance by MAVIS, which shall be communicated as soon as reasonably possible, either electronically or by any other means. The customer must specify a delivery address and a contact telephone number in their orders (for the carrier/courier).

The customer can contact the seller by sending an email to info@mavisgourmet.com, either to request assistance or to check the status of an order.

MAVIS INVERSIONES XXI SL, reserves the right to refuse any order. The seller reserves the right to limit or cancel the quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

Occasionally, the system may cancel orders or parts of an order for various reasons: unavailable items, inability to process payment information, inability to deliver to the address provided, duplicate orders, and/or orders cancelled at the customer’s request. In this case, the customer will receive an email explaining the reasons for the cancellation. The customer will not be charged for cancelled orders.

If the customer is interested in placing a new order or if there are any doubts about a cancelled order, they can contact MAVIS INVERSIONES XXI SL by e-mail at info@mavisgourmet.com.

Orders will be shipped by the express delivery company selected by MAVIS. Circumstances may arise that make it impossible for the planned delivery time to be met. Therefore, all delivery dates given are approximate and MAVIS cannot guarantee that delivery will actually take place at the previously agreed time, unless such delivery dates have been explicitly confirmed as binding.

The delivery time is 3 to 5 working days once payment of the order has been confirmed. If MAVIS detects a possible delay in this period for reasons beyond the Seller’s control, MAVIS will notify the User.

The transport company will deliver the order to the address indicated by the User during business hours. The transport company will make consecutive delivery attempts. In case of non-delivery, the goods will be returned to MAVIS. MAVIS is not responsible for costs associated with errors in the shipping address. If an order contains several articles with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, the owner reserves the right to break down the order, sending the items available and leaving unavailable items pending a second shipment.

If extraordinary expenses or costs relating to customs procedures, customs agents, or additional taxes are incurred when sending an order to the Canary Islands, Ceuta, Melilla, or Andorra, the seller will not be responsible for any of these expenses or taxes, and the customer must pay them when the order is received at their address. No refunds or reimbursements will be made for non-payment of these expenses or taxes. If the customer does not pay such expenses and expresses that they no longer wish to receive the order (either by email or through the courier company), the order will not be refunded to cover the costs of such non-payment, or only part of the order will be refunded once the unpaid expenses and taxes have been paid.

The seller’s intention is to send the order as shown on the website in the “Gift Experience” section; however, as the seller relies on external suppliers, the seller reserves the right to make changes to the materials it uses to ship its products, such as the shape of the box, and the colours and materials used on the inside and outside of the box. MAVIS will always try to provide a product as close as possible to what is shown on the website.

8. Returns policy

Exception to the right of withdrawal
In accordance with the provisions of section d) of Article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the right of withdrawal shall not apply to contracts relating to the supply of goods that may deteriorate or expire rapidly.
Therefore, by accepting these general terms and conditions of contract, Users are expressly informed that, once payment has been made, the right of withdrawal stipulated by law will not apply.
Returns will only be accepted on products when they are defective or damaged. In this case, MAVIS will pay the return shipping costs as long as the customer reliably communicates this circumstance with photographic evidence and indicates the order number to MAVIS by contacting info@mavisgourmet.com within a maximum period of TWO (2) days from the date the shipment is received (including holidays and weekends).

No exchanges will be accepted for products that have been opened and/or consumed in whole or in part.

Shipment error

If the order received is wrong, contact info@mavisgourmet.com, indicating the order number and explaining what the problem is. MAVIS will proceed to make the necessary arrangements once this email is received.

Defective products and erroneous shipments will be refunded and MAVIS will be responsible for return shipment costs provided that the customer communicates such circumstances within fourteen (14) days from the date the shipment is received.

The refund will be made once the goods have been received at our warehouses and their condition has been checked. The refund made will be equal to the purchase price of the returned product and its shipping cost. It will be carried out in the shortest possible time after the goods have been received and checked by us (never more than 14 days).

MAVIS will refund the purchase price using the same payment method:

The customer will be notified by email of the refund made, the amount, and a receipt.

MAVIS will not be responsible for any additional costs, losses or deterioration of the shipment if the return guidelines indicated are not followed.

Exchanges

We do not accept exchanges of perishable products.

Cancellation

MAVIS guarantees that the customer will be able to cancel their order as long as the goods have not been shipped. To cancel an order, contact Customer Service at info@mavisgourmet.com
No exchange, refund, or cancellation will be accepted if the General Conditions described above are not met.

9. Incidents

Users may contact MAVIS regarding any type of incident related to the services provided as follows:
Customer Service (Monday to Friday, from 9am to 7pm)
• E-mail: info@mavisgourmet.com

10. Division of responsibilities

The Owner will follow best practices in security and data recovery procedures and will make its best efforts to provide an optimal and quality service to the User.

MAVIS does not guarantee that the website covered by this Contract will meet all of the User’s needs. Nor does it guarantee the website will be free from deficiencies or defects that may occur as a result of improper use, by using computer equipment to access the website in a poor condition, or by incorrectly following the instructions to use such equipment.

MAVIS shall be exonerated from any liability to the User in cases where the anomalies are due to actions or omissions directly attributable to the User.

MAVIS is not responsible for technical failures and / or telecommunications in fortuitous causes, force majeure or otherwise, that prevent the normal operation of the service via the Internet, or the lack of availability of the site for maintenance or other reasons, which prevents the availability of the service.

The Owner will act with the utmost diligence to keep the Website operational at all times. In any case, MAVIS may be suspended or interrupted, in whole or in part, due to maintenance and/or updates. During such actions, the Owner does not guarantee the proper functioning of the Website or access to it.

In general, the Owner shall not be liable for the use of the Website by Users. Accordingly, MAVIS shall not be liable for any activity by Users that may constitute a breach of these Terms and Conditions or a violation of any applicable law.

Nor shall the Owner be liable for any damage to the Website caused by Users uploading or introducing computer viruses during the use of MAVIS.
MAVIS shall make all the resources available that are required to enter the contract, make payments, and use the website; nevertheless, it is exempt from liability for causes that are not attributable to it, fortuitous events, or force majeure.

11. Use of the website

MAVIS authorises the User to use the website as is and provides documentation and instructions to do so correctly.

The User shall not have the right to commercialise the services and/or materials provided through this contract, nor to assign its partial or total use in any way to any third party, nor to transfer any of the usage rights by virtue of this agreement.

The User may not modify, decompile, or obtain the source code of the Web, or recreate or generate programs derived from it through reverse engineering or similar actions.
Access to the website and to the different contents shall be done using the links provided and managed (use and renewal) by MAVIS, the owner of these domains.

12. Reservation of rights

MAVIS reserves the right to refuse or delete Users with false, incorrect, or incomplete data.

MAVIS reserves the right to cancel or suspend service to a Customer with whom there is a payment dispute or who, in the Owner’s opinion, may present a risk.

The Owner reserves the right to modify the prices of its products and services. The purchase price will be the current price at the time the transaction is closed.

The Owner reserves the right to verify the personal information provided by the User and to take the measures it deems necessary to verify that the registered person is the holder of the payment cards and documents. This verification may take the form of a request for proof of identity and/or address and/or bank documents. MAVIS may terminate the service if the User does not respond to such a request.

MAVIS reserves the right to terminate the membership of those who misuse or abuse the system, act fraudulently, or otherwise harm other Users. If MAVIS or any entity that is professionally linked to it detects any anomaly or suspects that a User is impeding the normal development of the system by illegally altering the use of the website or its records through any technical or computer procedure, or carries out any fraudulent acts that contravene the transparency of the system, MAVIS reserves the right to cancel and withdraw the benefits that could have been obtained automatically and without explanation of any kind to all those Users who have directly or indirectly benefited from this type of action; furthermore, MAVIS may also exercise any civil or criminal actions that may apply. In this sense, MAVIS declares that it has enabled the appropriate mechanisms and technological support to detect any possible fraudulent, anomalous or malicious actions that seek to alter registrations and processes on this site.

MAVIS reserves the right to modify these Terms and Conditions at any time by notifying Users through the Website. The Terms and Conditions that apply to the transaction will be those in effect at the time of the transaction.

13. Intellectual and Industrial Property

By virtue of this contract, the User only acquires the right to use the Website and its materials in accordance with the conditions of use set out in these Terms and Conditions.
MAVIS is the owner of all intellectual and industrial property rights and other similar rights over elements, technology, know-how, brands, logos, videos, materials and any other element, creation, invention or distinctive sign included in the MAVIS website and in the services provided, including the source code, creative content, designs, and functionalities of the website. The copying, reproduction, distribution, and public communication of any of the website elements without the express consent of MAVIS is forbidden.
Therefore, MAVIS reserves the right to reproduce, distribute, import, translate, and transform the Website and/or its materials, and the right to communicate them publicly.

14. Privacy Policy
14.1. Which entity will process the personal data?

In compliance with the provisions of Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, you are hereby informed that the data will be processed by the entity MAVIS INVERSIONES XXI, S.L. (MAVIS) with registered address at Calle Marbella 59, ch, P. 28034 Madrid and Tax ID B-01610963.

14.2. Purpose of processing the data:

The data collected through the registration form are required to register the user as a customer and to manage the corresponding orders.
The data may be used to send commercial information on MAVIS products and services.

14.3. Type of data:

The personal data that may be processed are identification data including name and surname, telephone number, city/country, full postal address, e-mail address, and company name.

14.4. Data source:

The data are provided by the Users through the registration forms.

14.5. Legitimation

The lawful basis for processing the data is the consent given by the data subjects as well as the execution of a contract.

14.6. Who will the data be sent to?

The data will not be sent to third party companies. MAVIS does, however, collaborate with certain third party service providers who have access to the personal data and who process such data for and on behalf of MAVIS as part of their service provision. Specifically, MAVIS may contract third party service providers by way of example and without limitation in the following sectors: postal and courier service companies, computer maintenance companies and technological services.

14.7. Users’ rights:

Users may at any time and free of charge exercise the following rights:
i) Right to access the data subject’s personal data: the data subject may obtain confirmation as to whether the company processes personal data concerning them.
ii) Right to rectify: the data subject has the right to request rectification of inaccurate or incomplete data.
iii) Right to cancel: the data subject may request that their data no longer be processed without undue delay, inter alia, because the data is no longer required, consent has been withdrawn, etc.
iv) Right to limit processing of the data: the data subject may request that their personal data not be used in processing operations that may correspond. In this case, the data will only be kept to make or defend a claim.
v) Right to transfer data. The data subject may receive their data in a structured, commonly used, and machine-readable format; the data subject may also request that their data be transferred to another Data Controller, provided that this is technically possible.
vi) Right to oppose to data processing. The data subject may oppose to data processing and the company must stop processing their data, except for compelling legitimate reasons or to make or defend possible claims.
Users may exercise these rights by sending a signed communication and attaching a photocopy of their identification document to MAVIS INVERSIONES XXI, S.L. (MAVIS) – Calle Marbella 59, ch, P. 28034 Madrid or via email to info@mavisgourmet.com indicating “Data Protection” as the subject or a reference.

14.8. How long will we keep Users’ data?

The data will be kept until the User’s request has been managed in full or until the commercial relationship has ended.
The data required to send commercial information will be kept until the User exercises their rights.

14.9. Security measures.

MAVIS shall implement technical and organisational measures to ensure automated data processes, processing centres, premises, equipment, systems, programs, and people involved in the automated processing of personal data meet the security requirements provided for by law and according to the regulations.

14.10. Right to lodge a complaint with the Supervisory Authorities

The data subjects may contact the Spanish Data Protection Agency regarding any doubts in the exercise of their rights, to resolve any incident in the processing of their data, or to lodge a complaint. The Spanish Data Protection Agency is responsible for ensuring compliance with the legislation and monitoring its application. Data subjects may lodge a complaint with the Spanish Data Protection Agency, particularly when they have not been able to exercise their rights. The contact address is Calle de Jorge Juan, 6, 28001 Madrid, the website is www.aepd.es, and the telephone number is: 912 66 35 17.

15. Validity of these rules

These rules are the only ones that govern the relationship between the User and the Owner, replacing any verbal or written agreement that previously governed the parties.
Clauses shall always be interpreted in such a way that they can take effect. If the interpretation of one or more of the clauses renders one or more of them to be null and void, the other clauses shall remain in full force and effect.

16. Applicable law and dispute resolution

These Terms and Conditions are governed by Spanish law.
Any disputes that may arise from the interpretation of these rules will be resolved by the Courts that correspond according to current legislation and according to the consumer’s registered address.
Without prejudice to the foregoing, MAVIS informs that in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on resolving consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, an online dispute resolution website has been set up for consumers and traders who wish to voluntarily settle out-of-court disputes falling within the scope of this Regulation.
This website can be accessed at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show
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