FAQs
Order Cancellations
Can I cancel an order?
Once an order has been confirmed, it is not possible to cancel.
Can I correct or verify an order I just placed?
Once the order has been confirmed, it is not possible to modify online. Mavis customer service would be delighted to help you in this matter.
Returns / Cancellations / Refunds
If you are not completely satisfied with the quality of your order upon arrival, please contact our customer service within 48 hours(including holidays and weekends) of receipt, with a detailed description and photographs. The courier company will collect the product free of charge. Staff from the customer service department will contact you to solve the problem and find a solution.